Salon Policies
CANCELLATION
We understand that life happens and emergencies are real. However, please consider that we block out a significant amount of time specifically for your appointment to ensure your hair receives the attention it needs.
Due to the complexity of the extension and color work processes, cancellations do not allow us to rebook your spot immediately, resulting in a loss of income for our stylists.
Cancellations or changes to an appointment must be made at least 48 hours prior to the scheduled appointment time. Failure to do so will result in a charge of 50% of the service total.
Cancellations or changes made within 24 hours of the scheduled appointment will be subject to a 100% charge of the service total.
If a same-day or no-show cancellation occurs, the client will not be allowed to rebook a future appointment until 100% of the service total is paid in full.
NO SHOW
After missing an appointment without notice, you may be required to prepay for future appointments.
Bloom Beauty & Extension Co. reserves the right to refuse to schedule future appointments after a missed appointment.
LATE ARRIVALS
Bloom Beauty & Extension Co. reserves the right to reschedule any appointment if you arrive later than fifteen (15) minutes after your scheduled appointment time. You will still be charged for the full service.
A late arrival of up to fifteen (15) minutes may result in a shortened service time period, but the quoted fee will remain unchanged.
CHILDREN & GUESTS
To provide a calm and relaxing space for all clients, we cannot allow children or additional guests at your appointment.
We appreciate your cooperation and understanding in maintaining a serene environment.
SERVICE CHANGES & ADD ONS
To accommodate all clients’ needs and maintain service quality, please notify the salon or your stylist at least 48 hours in advance if you wish to add or change services for your appointment.
Day-of requests to add or change services may not be accommodated if the additional service exceeds the initially booked time.
If we cannot accommodate your request due to time constraints, we will help you schedule a future appointment for the desired service.
HAIR EXTENSION RETAINER
A non-refundable retainer of $500 is required to schedule and secure your appointment for extensions. This amount will be applied to the total price of your extensions, with the remaining balance due on the day of your appointment.
If you are unable to keep your appointment, the retainer is non-refundable.
COLOR SERVICES
Chemical treatments can have different effects on different hair types and colors. By choosing our services, you agree to hold Bloom Beauty & Extension Co. and the stylist harmless in the event of unexpected or undesired results.
Any further alterations or corrections will be at your own expense. Previous treatments and chemical services can continue to affect your hair, and it is recommended to fully disclose any prior treatments to your stylist.
While our stylists are certified technicians aiming to achieve your desired results, coloring extension hair is never guaranteed. Any damage or shortened lifespan of the hair due to additional chemical processes will be your responsibility.
Altering hair color in any way is done at your discretion, and no refunds will be provided for the hair.
By choosing our color and chemical services, you acknowledge that you are aware of the potential for allergic reactions and have disclosed any known allergies to your stylist.
You agree to hold Bloom Beauty & Extension Co. and your stylist harmless in the event of an allergic reaction or any adverse effects resulting from the color or chemical services provided.
GUARANTEE
Guests have seven (7) days to inform their stylist of any dissatisfaction with the services rendered. While we cannot refund fees for services already completed, we will work to help you achieve your initial vision at no additional charge.
